Privacy Policy

Mobile Service Sync ("we," "us," or "our") provides field-service CRM and dispatch software to mobile service operators. This Privacy Policy describes how we collect, use, and share information in connection with our website at mobileservicesync.com (the "Site") and any related services (collectively, the "Services").

We collect information you provide directly to us, including:

• Account information. When you start a trial or create an account: your name, email address, and phone number, and details about your business such as its name, address, and the type of work it does. We also record when you accepted our End User License Agreement, this Privacy Policy, and account text messages.
• Earlier waitlist sign-ups. If you joined our waitlist before launch, the first name, last name, email address, and optional mobile phone number you gave us then.
• Communications preferences. Whether you have consented to receive SMS messages, and the date that consent was recorded.
• Product usage data. If you become a customer, information you and your team enter into the CRM and metadata about how the Services are used (work orders, schedule data, integration credentials, etc.).
• Visit data. When you browse the Site: the pages you view, how far you scroll and how long each page is open, the page that referred you, and, if you arrived from an ad, the campaign tags and ad click IDs in the link. We keep this against a random visitor ID stored in a cookie, and link it to your account if you sign up, so we can see which pages and ads led to the sign-up.
• Technical data. Your IP address and browser user-agent, which we process for security and to send the sign-up events described under Cookies and advertising. For earlier waitlist sign-ups we kept a salted hash of the IP address rather than the address itself.

Our mobile app for technicians and operators (iOS and Android) collects and processes the following in addition to the above:

• Account information. Your name, email address, and username, used to sign you in and identify your activity. Authentication is handled by Clerk.
• Work and customer data. Job details, schedules, time entries, inspection results, notes, and two-way text messages you send to or receive from customers. This data syncs with your organization's account on our Services.
• Photos. Before/after and inspection photos you capture or attach are uploaded to your organization's account. The app requests camera and photo-library access only for this purpose.
• Location. With your permission, the app uses your device location on the device to show nearby jobs on a map and to open job addresses in your maps app. Your precise location is not transmitted to or stored on our servers.
• Push notifications. If you enable notifications, we register a device push token (through the Apple Push Notification service or Firebase Cloud Messaging, via Expo) to alert you about new bookings, messages, and job updates. You can turn notifications off in your device settings at any time.

The app contains no advertising or analytics software, and it does not follow you across other companies' apps or websites. Creating an account, in the app or on the web, sends the sign-up events described under Cookies and advertising. We do not sell personal information. You can delete your account and associated data from the Account screen in the app, or by emailing privacy@mobileservicesync.com.

We use the information we collect to:

• Operate, maintain, and improve the Site and Services, including sending account, billing, and service emails.
• Send the account, billing, and security text messages you agree to when you create an account, and marketing text messages only if you have separately opted in by checking an SMS consent box.
• Measure which pages and ads lead people to sign up, and show our ads to people who may be interested in the Services.
• Respond to your inquiries, provide customer support, and process transactions if you become a paying customer.
• Detect, prevent, and respond to fraud, abuse, security risks, and technical issues.
• Comply with legal obligations.

When you create an account, you agree to receive transactional text messages about your account, billing, and security at the phone number on your account. If you also opt in to marketing texts by providing your mobile phone number and checking the SMS consent box on a Mobile Service Sync form, you agree to receive recurring text messages from Mobile Service Sync about product updates, new features, demo follow-up, offers, and event invitations.

• Message frequency: Varies. Most subscribers will receive fewer than four messages per month.
• Message and data rates: May apply. Charges are billed by and payable to your mobile service provider.
• Opt out: Reply STOP to any message to unsubscribe at any time. Reply HELP for help, or email support@mobileservicesync.com.
• Carriers: Carriers are not liable for delayed or undelivered messages.

Consent to receive marketing text messages is not a condition of any purchase or use of the Services.

We share information only as described below:

• Service providers. Vendors that help us run the Services (e.g., hosting on Vercel, database on Neon, transactional email through Resend, authentication through Clerk, customer card payments through Rainforest, and subscription billing through Stripe). These vendors process data on our behalf under contractual confidentiality obligations.
• Advertising partners. Google and Meta, through the tags and sign-up events described under Cookies and advertising.
• Legal requirements. If required to comply with a law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of any person.
• Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

Mobile information sharingNo mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

The Site and Services use these cookies and tags:

• Our own cookies. mss_vid, a random visitor ID kept for one year, and mss_attr, which holds the campaign tags, ad click IDs, referring page, and landing page from an ad visit for 90 days. Both are shared with app.mobileservicesync.com so a sign-up can be linked to the visit that led to it. We also remember in your browser that you have seen our cookie notice.
• Google Ads. The Google tag loads on every page of the Site, and on the billing page of the Services after a paid checkout. Google sets its own cookies, on our domain and on Google's, to measure which ads lead to visits and purchases, and may use them to show our ads to people who have visited the Site.
• Meta Pixel. The Meta Pixel loads on every page of the Site and sets cookies to measure which ads lead to visits. Meta may use them to show our ads to people who have visited the Site.
• Sign-up and purchase events. When an account is created, on the web or in the app, and when a business makes its first payment, our servers send Meta an event with a hashed (SHA-256) email address and name, the ad click IDs and Meta cookie from your visit, and, at sign-up, your IP address and browser user-agent. Meta uses it to match the event to an ad click. Phone numbers are not sent.
• Vercel Web Analytics. Visit counts from our hosting provider, measured in aggregate and without cookies.

You can block or clear cookies in your browser settings, manage ads through Google's My Ad Center and Meta's ad preferences, or email privacy@mobileservicesync.com to ask us to delete the visit history we hold about you.

We keep earlier waitlist sign-ups until you ask us to delete them or until we no longer need them, whichever comes first. Visit records are kept with their visitor ID until you ask us to delete them. Account data for paying customers is retained as needed to provide the Services and as required by law (e.g., tax records).

Depending on where you live, you may have the right to access, correct, delete, or port the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, email privacy@mobileservicesync.com.

We use commercially reasonable technical and organizational measures to protect personal information, including TLS in transit, encryption at rest for sensitive credentials, and least-privilege access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date above and, for material changes, provide additional notice (such as an email).

Questions about this Privacy Policy? Email privacy@mobileservicesync.com.